By placing an order with kaisathelabel.co.uk, you agree to the terms outlined below. These policies are in place to ensure full transparency around our returns and refund process.

1. 14-Day Returns

You have 14 days from the date of delivery to request a return.

If your item arrives damaged or faulty, you must contact us within 10 days of receiving your order to be eligible for a return or replacement.

To qualify for a return, items must be:

* Unworn and unused
* In original condition with tags attached
* Returned in original packaging
* Accompanied by proof of purchase



2. How to Return an Item

To initiate a return, please contact us at info@kaisathelabel.co.uk

If your return is approved, we will provide instructions on how and where to send your item.

Please note:

* Returns sent without prior approval will not be accepted
* Customers are responsible for all return shipping costs



3. Damaged or Incorrect Items

Please check your order upon arrival. If you receive a damaged, faulty, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Delivery times for replacement items may vary depending on your location.



4. Exchanges

Exchanges are handled in line with our returns policy and are subject to a restocking fee.

We only offer exchanges for:

* Damaged items
* Incorrect items
* Faulty products
* Incorrect sizes

To request an exchange, contact us at info@kaisathelabel.co.uk.



5. Restocking Fee

All approved returns are subject to a 20% restocking fee, deducted from the refund amount.



6. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow time for your bank or card provider to process the refund.



7. Non-Returnable Items

Items that are:

* On sale
* Discounted
* Purchased as part of a promotion

are not eligible for return or refund.

Shipping costs are also non-refundable.



8. Order Cancellations

For information regarding cancellations, please refer to our Shipping Policy page.



Customer Support

For any questions, please contact us at:
info@kaisathelabel.co.uk